Rates, Hours, Policies

 

Arrivals & Departures

Monday – Saturday:

8:30 AM – 11 AM
4 PM – 6 PM

 

Sunday:

4 PM –  6 PM

 

Notice a change? It’s not a mistake! As of NOV 1st, 2019 our office hours have changed.

 

  • The office closes promptly at 11 AM and 6 PM.
  • We are proud to provide each of our guests with personalized attention. To do this, we adhere to a strict daily schedule. With that in mind, we ask that you please arrive at least 15 minutes before office closure, and thank you for your understanding.

 

Staying With Us

Belongings
  • Every dog is provided a Kuranda bed, but you are welcome to bring a blanket or a towel that smells like home. We do not accept any bedding that contains stuffing or foam.
  • Any stuffed toys chew toys, or bones may be refused if we find them harmful. Please do not bring anything that cannot be left with your pet unsupervised.
  • All items must be labeled with your pet’s first and last name. Any item that cannot be washed will not be permitted.
Checking In
  • Please remove all collars.
    • Lucky Paws removes all personal collars, harnesses, tags, and other “jewelry” as we like to call it (bandanas, clothing, bow-ties, etc.) unless special circumstances are considered.
    • This policy includes the removal of flea and tick collars. All flea and tick collars have the potential to leave a chemical residue on anyone who touches them. At Lucky Paws we strive to create a healthy environment for our guests and staff alike. If you have concerns about fleas and ticks, we recommend speaking to your vet about alternative products to use while visiting Lucky Paws. We thank you for your attention to this requirement.
    • Your dog will be fitted with a temporary name band during his or her stay with us.
Special Arrangements
I need someone else to drop off and/or pick up my pet on my behalf.
  • If you plan on having someone else drop off your pet, you must speak with us about a contract in advance. If prior arrangements have not been made, your pet will be not be allowed to check in.
  • If you plan on having someone else pick up your pet, you must name that person at your check-in. A photo ID will be required. We require a driver’s license and credit card number from all owners for emergency purposes.
I need to drop off and/or pick up my pet during off business hours.
  • Off-hour arrivals or departures may be pre-arranged for a fee of $50.
I need to extend my reservation.
  • Customers are expected to pick up their pets by the date and time stated on their contract. Any owner who needs to extend their reservation must call us in advance. If we do not have room to keep a pet, a fee of $10 per hour will be incurred for every hour past the agreed check out time.

 

Tours
  • We encourage you to check out our virtual tour video! Take a few minutes to enjoy it, as it goes over everything you need to know about giving your pet the best experience when visiting Lucky Paws.
Holiday Hours

The office is closed on the following holidays
(There will be employees will be taking care of pets, but the office is closed)

  • New Year’s Day
  • Easter
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Day
  • Christmas Eve and New Year’s Eve
    • Open for AM (8:30AM – 11AM) departures only

PRICING

Daily Rates

 

Dogs
Luxury Suites Patio Suites
Under 26 lbs. $38 $38
26 – 60 lbs. $41 $41
61 – 100 lbs. $44 $44
Over 100 lbs. $47 $47
Cats
$20

Pets boarding together in the same room receive a $5 daily discount per pet.

Prices are subject to change at any time.

 

Vaccination Requirements

Dog Vaccine Requirements

  • Dogs must be current on:
    • Rabies
    • Distemper (DHPP)
    • Bordetella*
      • *For best protection we recommend the Bordetella vaccine given every 6 months, however, if your vet gives a yearly Bordetella vaccine we will always defer to your dog’s veterinarian.
  • Current fecal report (performed in the last 12 months) that shows:
    • Negative for parasites & worms ✓
    • Negative for Giardia ✓
  • Must be negative for internal and external parasites (worms, fleas, ticks, etc.)
  • We strongly recommend the canine flu vaccine. Please discuss this with your veterinarian prior to your dog’s stay.

Cat Vaccine Requirements

  • Indoor cats
    • Rabies
    • FVRCP
  • Outdoor cats
    • Rabies
    • FVRCP
    • Feline Leukemia

TO HOLD A RESERVATION:
  • Required vaccines must be administered at least 10 days before boarding.
  • Our 10-day waiting period applies to all vaccinations given, even those that have not yet expired.
  • All owners must provide proof to Lucky Paws of all vaccination records from a vet at least 10-days in advance to hold your reservation.

Any pets that have received any vaccinations within 10 days of boarding will not be admitted to the hotel.

Please give us a call for any questions about our vaccine and fecal testing requirements.

Overall Vaccination & Well-being Policies:
  • We do not accept handwritten documents, but you may have your vet call us for verification.
  • Vaccinations will not be accepted via Facebook messenger – if sending electronically, please email to info@luckypawsresort.com
  • Your pet must be free of fleas and ticks.
  • Your pet will be examined at check-in, and you will be charged for any vet visits or treatments required.
  • The health and safety of your pet is YOUR responsibility.
  • Lucky Paws has made every effort to ensure the cleanliness of our facility, including a 24-hour circulation system that cleans the air. However, you need to have thorough discussions with your vet about what is best for your pet’s individual needs.
  • Your pet will be exposed to a large number of animals at Lucky Paws, and all the dogs in the hotel will be outside (in a rural setting) for portions of their days.

Diets & Medications

Meals
  • Please notify us of any food allergies at check-in.
  • You are welcome to bring your own food at no extra charge.
    • Food must be provided in an air-tight container and the amount should be appropriate to the duration of boarding.
    • For the safety of our employees and other pets, we do not accept any raw meat.
    • We serve Iams products at Lucky Paws if you wish for us to serve that.
Treats
  • You are welcome to bring your own baggie or container of treats.
  • We give complementary Milk Bones and Bil-Jac treats in the afternoon and at bedtime if you pet is allowed to have those.
Medications
  • There is no charge for medications that can be given to your pet in a bowl, pill pocket, peanut butter, or cream cheese.
  • Any medications that require physical handling of your pet (ear drops, eye drops, flea/tick preventative, etc.) will be done by a manager. There is a $5 charge per administration.
  • We do not give injections.

Policies

  • Please note, you will find your scheduled pickup time in your confirmation email, which is sent to you from our office when a reservation request has been processed.
  • We prefer to board all pets separately. If you choose to board your pets together, you will be asked to sign a release form.
  • Boarding multiple dogs from the same family, in the same room:  If your dogs can not be fed together in the same room, they must board in separate rooms.
  • If your pet needs veterinary care, you will be responsible for the charges.
  • There is 3-night minimum through the summer (Memorial Day through Labor Day) and all 3 major holidays (Thanksgiving, Christmas, and Easter.)
  • We operate like a hotel, and charges are per day regardless of check-in time. If you check out during our morning hours, you will not be charged for the last day. Check out is by 11 AM, and evening departures result in a full day’s charge.
Cancellations & Reservation Changes
  • Any cancellations or changes to a reservation during peak boarding times (holidays, summer, and busy weekends) must be given 10 days in advance.
  • All other reservations require 72-hour notice.
  • Without appropriate notice, charges will be based on the nights and times you reserved up to:
    • 10 days (holidays, summer, and busy weekends)
    • 3 days (all other reservations)
  • You will be notified of your cancellation deadline at the time of your reservation in an email confirmation.
  • Cancellations include showing up earlier than your scheduled departure or arriving later than your reserved check-in date.
  • Deposits may be required for a variety of reasons, including peak season reservations and having a history of prior cancellations. A deposit is a down payment and taken at the time of your reservation. Your deposit will be forfeited if you cancel your reservation after the deadline given to you on your confirmation email. Your deposit will be refunded, less the $15 processing fee if cancellation is made more than 10 days in advance.
  • For summer and holiday reservations we require a minimum charge of 3 nights, even if your pet’s stay is shorter than 3 nights.

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