Rates, Hours, Policies

Reservation Requirements

If you would like to make a reservation, please submit a Reservation Request.
New customers must complete a Pet Profile. Each pet must have a separate profile.

There is 3-night minimum through the summer (Memorial Day through Labor Day) and all 3 major holidays (Thanksgiving, Christmas, and Easter.)

We operate like a hotel, and charges are per night regardless of check-in time. If you check out during our morning hours, you will not be charged for the last day.

Any cancellations or changes to a reservation during peak boarding times (holidays, summer, and busy weekends) must be given 10 days in advance. All other reservations require 72-hour notice. You will be notified of your cancellation deadline at the time of your reservation in an email confirmation.

Cancellations include showing up earlier than your scheduled departure or arriving later than your reserved check-in date. Without the appropriate notice, charges will be based on the nights and times that you reserved up to 3 days.

Deposits may be required for a variety of reasons, including peak season reservations and having a history of prior cancellations. A deposit is a down payment and taken at the time of your reservation. Your deposit will be forfeited if you cancel your reservation after the deadline given to you on your confirmation email. Your deposit will be refunded, less the $15 processing fee if cancellation is made more than 10 days in advance.

 

For summer and holiday reservations we require a minimum charge of 3 nights, even if your pet’s stay is shorter than 3 nights.

PRICING

Prices are subject to change at any time.

Daily Rates
Dogs Luxury Suites Patio Suites Presidential Suites
Under 26 lbs. $38 $38 Coming soon
26 – 60 lbs. $41 $41 Coming soon
61 – 100 lbs. $44 $44 Coming soon
Over 100 lbs. $47 $47 Coming soon
Cats $20
Pets boarding together in the same room receive a $5 daily discount per pet.

Resort Hours –

Arrivals & Departures

Monday – Saturday:

9 AM – 11 AM
4 PM – 7 PM

Sunday:

4 PM –  7 PM

 

  • The office closes promptly at 11 AM and 7 PM.
  • We are proud to provide each of our guests with personalized attention. To do this, we adhere to a strict daily schedule. With that in mind, we ask that you please arrive at least 15 minutes before office closure, and thank you for your understanding.

Holiday Hours

The office is closed on the following holidays
(Employees will be taking care of pets!)

 

  • New Year’s Day
  • Easter
  • Memorial Day
    Dog Park is Open
  • Independence Day
    Dog Park is Open
  • Labor Day
    Dog Park is Open
  • Thanksgiving
  • Christmas Day
  • Christmas Eve and New Year’s Eve
    Open for AM (9 – 11AM) departures only

Policies

  • Please note, you will find your scheduled pickup time in your confirmation email, which is sent to you from our office when a reservation request has been processed.
  • We prefer to board all pets separately. If you choose to board your pets together, you will be asked to sign a release form.
    • Boarding multiple dogs from the same family, in the same room:  If your dogs can not be fed together in the same room, they must board in separate rooms. 
  • If your pet needs veterinary care, you will be responsible for the charges.
Special Arrangements

“I need someone else to drop off and/or pick up my pet on my behalf.”

  • If you plan on having someone else drop off your pet, you must speak with us about a contract in advance. If prior arrangements have not been made, your pet will be not be allowed to check in.
  • If you plan on having someone else pick up your pet, you must name that person at your check-in. A photo ID will be required. We require a driver’s license and credit card number from all owners for emergency purposes.

“I need to drop off and/or pick up my pet during off business hours.”

  • Off-hour arrivals or departures may be pre-arranged for a fee of $50.

“I need to extend my reservation.”

  • Customers are expected to pick up their pets by the date and time stated on their contract. Any owner who needs to extend their reservation must call us in advance. If we do not have room to keep a pet, a fee of $10 per hour will be incurred for every hour past the agreed check out time.
Belongings
  • Every dog is provided a Kuranda bed, but you are welcome to bring a blanket or a towel that smells like home. We do not accept any bedding that contains stuffing or foam.
  • Any stuffed toys chew toys, or bones may be refused if we find them harmful. Please do not bring anything that cannot be left with your pet unsupervised.
  • All items must be labeled with your pet’s first and last name. Any item that cannot be washed will not be permitted.
Checking In
  • Please remove all collars.
    • Lucky Paws removes all personal collars, harnesses, tags, and other “jewelry” as we like to call it (bandanas, clothing, bow-ties, etc.) unless special circumstances are considered.
    • This policy includes the removal of flea and tick collars. All flea and tick collars have the potential to leave a chemical residue on anyone who touches them. At Lucky Paws we strive to create a healthy environment for our guests and staff alike. If you have concerns about fleas and ticks, we recommend speaking to your vet about alternative products to use while visiting Lucky Paws. We thank you for your attention to this requirement.
    • Your dog will be fitted with a temporary name band during his or her stay with us.
Tours
  • We love to show off our facility, and we encourage you to visit! Due to a large number of requests, all visitors must attend one of our scheduled tours.
    • If you are interested in touring our facilities, please call or email us to set up your tour!
    • Our #1 priority is providing our pet guests a peaceful, safe, and fun environment – there is nothing more important to us. Remember that you would not want your pet’s vacation disrupted all day long!
    • We appreciate your understanding, and hope to see you on a tour soon.

Diets & Medications

Meals
  • Please notify us of any food allergies at check-in.
  • You are welcome to bring your own food at no extra charge.
    • Food must be provided in an air-tight container and the amount should be appropriate to the duration of boarding.
    • For the safety of our employees and other pets, we do not accept any raw meat.
    • We serve Iams products at Lucky Paws if you wish for us to serve that.
Treats
  • You are welcome to bring your own baggie or container of treats.
  • We give Milk Bones and Bil-Jac treats in the afternoon and at bedtime if you pet is allowed to have those.
Medications
  • There is no charge for medications that can be given to your pet in a bowl, Pill Pocket, PB, or cream cheese.
  • Any medications that require physical handling of your pet (ear drops, eye drops, flea/tick preventative, etc.) will be done by a manager.
    • This will result in a $5 charge per administration.
  • We do not give injections.

Vaccination Requirements

  • To hold a reservation, we must have written proof of current vaccinations from your vet at least 10 days in advance. Any pets that have received vaccinations within 10 days of boarding will not be admitted to the hotel.
  • We do not accept handwritten documents, but you may have your vet call us for verification.
Dog Requirements:
  • Rabies, DHPP, Bordetella*, and a current Fecal that is negative for both parasites and giardia.
  • *For best protection we recommend the Bordetella vaccine given every 6 months, however, if your vet gives a yearly Bordetella vaccine we will always defer to your dog’s veterinarian.
  • We also strongly recommend the canine flu vaccine.
  • All pets must be negative for internal and external parasites (worms, fleas, ticks, etc.)
Cat Requirements:
  • Indoor cats: Rabies and FVRCP required.
  • Outdoor cats: In addition to Rabies and FVRCP, Feline Leukemia vaccine required.
Overall Vaccination Policies
  • All owners must provide written proof of vaccinations from a vet 10-days prior to check-in. Dogs must be current on Rabies, Distemper, and Bordetella and have a current fecal performed within the last 12 months that includes screening for worms, giardia, and other parasites.
    • Your pet must also be free of fleas and ticks.
    • Your pet will be examined at check-in, and you will be charged for any vet visits or treatments required.
    • The health and safety of your pet is YOUR responsibility.
    • Lucky Paws has made every effort to ensure the cleanliness of our facility, including a 24-hour circulation system that cleans the air. However, you need to have thorough discussions with your vet about what is best for your pet’s individual needs.
    • Your pet will be exposed to a large number of animals at Lucky Paws, and all the dogs in the hotel will be outside (in a rural setting) for portions of their days.
    • If our policies/requirements, prices, or hours are not acceptable to you, we prefer that you choose another facility, rather than upset our controlled environment.

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