FAQs

Yes, we have a high human-to-dog ratio to ensure each animal receives proper care and attention.

No, all breeds are welcome at our facility! We do not
profile animals based on their breed.

Yes! Gift cards are available for purchase at either of our buildings during office hours. At this time,
we do no offer online purchases of gift cards.

We are often away from the desk and in the back with our canine or feline guests. When
we are sitting at the desk, we are often interacting with a customer or have our hands full with
blankets, food, and other supplies. Please leave a voicemail and we will return your
call most often during the SAME business day – if not first thing the next day if it is near closing
hours.

The
pool is a zero-entry that tapers from completely flat and shallow to 4 feet at the very deepest corner.

We know the excitement for the pool opening every season is real! It is extremely
weather dependant, and the weather in this region makes it impossible to have a concrete date every
year. We can say some time in the spring is a safe bet – but it is weather dependent. We will be sure to
get word of the opening date out every season on our website and social media as soon as we know, so
just keep checking when the season is approaching!

We will provide your pet with seven potty sessions per day
in private yards.

Yes! Your pet will be given frequent breaks for rests and potty time during their
grooming session. Our groomers treat each pet individually, and determine when and how often he or she
needs breaks.

No. Unlike other grooming salons, our groomers are not paid on commission, allowing them to
focus on the quality of their work rather than the number of animals they can serve in one day.