FAQs

At Lucky Paws Pet Resort, we understand that putting your pet’s care into the hands of someone else can be stressful, so we strive to make each visit to our resort a comfortable and stress-free experience for both you and your pet. Contact us today to learn more about the loving and personal services Lucky Paws Pet Resort has to offer!

General

Is your facility well-staffed?

Yes, we have a high human-to-dog ratio to ensure each animal receives proper care and attention.

Are there any restrictions on what breeds you allow at your facility?

No, all breeds are welcome at our facility! We do not profile animals based on their breed.

Do you offer gift cards?

Yes! Gift cards are available for purchase at either of our buildings during office hours. At this time, we do no offer online purchases of gift cards.

No one is answering when I call the office.

We are often away from the desk and in the back with our canine or feline guests. When we are sitting at the desk, we are often interacting with a customer or have our hands full with blankets, food, and other supplies. Please leave a voicemail and we will return your call most often during the SAME business day – if not first thing the next day if it is near closing hours.

 

DOG PARK & POOL

How deep is the pool?

The pool is a zero-entry that tapers from completely flat and shallow to 4 feet at the very deepest corner.

When is the pool going to open for the season?

We know the excitement for the pool opening every season is real! It is extremely weather dependant, and the weather in this region makes it impossible to have a concrete date every year. We can say some time in the spring is a safe bet – but it is weather dependent. We will be sure to get word of the opening date out every season on our website and social media as soon as we know, so just keep checking when the season is approaching!

 

HOTEL

How often are dogs taken out for potty breaks during their stay?

We will provide your pet with seven potty sessions per day in private yards.

 

GROOMING SALON & SPA

Will my pet be given a break during grooming?

Yes! Your pet will be given frequent breaks for rests and potty time during their grooming session. Our groomers treat each pet individually, and determine when and how often he or she needs breaks.

Are your groomers paid commission?

No. Unlike other grooming salons, our groomers are not paid on commission, allowing them to focus on the quality of their work rather than the number of animals they can serve in one day.